Recruitment Customer Success Manager (M/F)

KREANCIA is a company specialized in receivables management, credit management, amicable and legal collection of B2B B2C receivables.
As a company on a human scale, we are looking for employees who can fit in with our company’s dynamics.
To support its strong growth, KREANCIA is recruiting: A Customer Success Manager (M/F) based in Saint -Etienne at the heart of the technology park.
Your main role will be to support customers throughout their use of our services.
This is a particularly strategic role, in which you will do everything in your power to guarantee customer satisfaction.
You’ll be the customer’s main point of contact.

MAIN MISSION

Monitor contracts signed by the sales department, directly in ERP
Establish the first relationship with the customer.
Manage customer complaints in liaison with the Dir Co in order to improve service quality and solutions.
Ensure service quality and monitor implementation and performance.
Develop additional commercial offers.
(Xsales, Upsales)

Gather customer requirements.
Focus on customer satisfaction to ensure customer loyalty.
Manage customer reminders in the event of non-payment

SKILLS PROFESSIONAL

Master IT tools and performance indicators
- Our MyGirc production ERP from ERIVAL,
- Our CRM Monday.
Ability to work with Dir Co to define a loyalty strategy

BEHAVIORAL SKILLS

A people person, you are attentive to both the company and its customers;
Good written and oral expression
Developing empathy and positive listening skills
Understand customers’ requests and relational issues
Adapting to change.

SKILLS TRANSVERSE

English
Use IT tools (Excel – reporting)
Team spirit

LEVEL REQUIRED BAC + 4 (sales, commerce); minimum 3 years in a similar position