Why use a service provider for sales reminders?
Sales reminders are one of the most time-consuming time-consuming tasks of customer management. In fact, it requires the person in charge of administration to call and remind your debtors in order to obtain payment of your overdue invoices. Many companies find this difficult because their in-house resources are insufficient, and the administrative department is “understaffed”. Invoices are not paid, and the company’s cash flow can suffer.
That’s why we call on an external service provider for unpaid invoice reminders by telephone is a solution worth considering.
The problem of in-house invoice dunning
Whatever the size of your organization, the department in charge of collections doesn’t have the time to follow up on customer invoices. Time-consuming, non-prioritized, tedious and not very rewarding, invoice reminders are a company’s black cat.
And yet it’s one of the most important aspects of business management.
Indeed, when a company issues customer invoices, the aim is to be paid within a period fixed by the invoice. Until the invoice is paid, the company has a cash gap. The greater the number of customer accounts receivable, the greater the strain on cash flow.
In the case of seasonality, for example, where a large number of invoices need to be relaunched in a short space of time, internal departments are not scalable, so they come up against a problem of volume.
Finally, due to a lack of time and organization, the department often prioritizes dunning the largest amounts, often the top 20% of the portfolio.
But this technique still represents a significant loss of cash flow.
Discover the advantages of hiring an external service provider to handle your unpaid reminders!
Why choose outsourced invoice dunning?
The telephone reminder service provider will take care of all the reminder procedures for you. Our “customer management” teams call your debtor customers directly to obtain a payment commitment or identify the reason for non-payment (disputes, invoices, etc.), and will identify the right contacts and their contact details.
Get through the seasonal upswing without a care in the world
With outsourced dunning, you no longer need to manage fluctuating volumes. because we can adapt the number of people to the assignment.
Indeed, reminders often follow a seasonal pattern, for example before the end of the year or before the closing of accounts.
In this way, all follow-up actions are carried out with the aim of obtaining feedback on your files before the deadline.
Free yourself from time constraints
As a service provider, the dunning service can also work different time slots office hours, e.g. 12:00 to 14:00 are covered.
It’s even possible to set schedules to suit your foreign customers, if required.
Don’t miss a single invoice
By outsourcing the smallest or medium-sized amounts (80% of unpaid invoices), you can quickly recover more than 50% of your receivables.
The external service provider can make a large number of calls in a very short space of time, enabling you to rebalance your cash flow. Small amounts are often the easiest to recover.But they’re also the big losers in the recovery.
SSPCollect, your partner in customer telephone reminders with Collectel
Telephone reminders are a very useful service, which should be carried out by professionals.
The aim is to obtain a commitment to pay from the customer.
Our teams act on your behalf, following strict procedures to avoid tarnishing your image.
The aim: to discuss, understand and identify your debtor’s problems.
At the end of the reminder campaign, we provide you with a complete summary of the status of your reminders campaigns. In the event of a dispute concerning certain invoices, our teams will tell you the reasons reported by your customers. You can then act with full knowledge of the facts.