From a partner: Spacivox X SSPCollect

Omnichannel debtor contact management platform

Inbound / outbound telephony Spacivox manages inbound and outbound calls from a call center.
Spacivox integrates a predictive call automaton and an interactive voice server (IVR).

Multi-channel campaign or rebound distribution

We propose the use of various media and channels to launch omnichannel follow-up campaigns.
The following channels can be used alone or in combination (omnichannel bounce-back):

• Voice push,
• SMS, conversational SMS,
• e-mail and Web portal with or without payment system,
• Simple or registered mail

 

SelfCare campaign launches

Customers are autonomous in managing and launching their campaigns:

• Manual file upload via API or web interface
• Duplicate management, no-call and STOP lists, script management
• Media distribution by team or job, automatic or manual

 

A simple, effective supervision tool

The dashboard offers an essential campaign history feature, enabling in-depth analysis of the evolution of your collection strategies over time.
This chronological perspective provides valuable insights for adjusting and optimizing future campaigns based on past performance.
Visual supervision of campaigns or flows is a key feature of the dashboard, offering a panoramic and intuitive view of your omni- or multi-channel paths.
This feature facilitates real-time monitoring of your campaigns, enabling rapid, informed decision-making.
Key campaign indicators are also integrated, providing instant performance measurement and guiding your efforts towards ever more convincing results.

Product philosophy

Spacivox is designed around 3 key principles:

• Ease of use
• Reliability and performance. Software development for the Spacivox solution is governed by extremely rigorous practices inspired by the space industry.
  In particular, all code is covered by automated tests.
• Constant innovation. By listening to our customers, we are constantly seeking innovative solutions to meet their needs.

 

Services provided by SSPCOLLECT

Multi-channel distribution

Multi-channel distribution is integrated into the collection strategy to maximize reach.
The system manages the sending of payment reminders via various channels such as SMS, e-mail and Text To Speech.
This ensures ubiquitous communication tailored to debtors’ preferences.

360° analysis and statistical monitoring of campaigns

360° statistical analysis and tracking helps SSPCollect evaluate the performance of collection campaigns.
Identify trends, adjust approaches based on results, and benefit from a complete view to make informed, strategic decisions.

Development of incoming/outgoing flows

Thanks to our tools, SSPCollect is able to customize workflows according to debtors’ specific needs, facilitating smooth and productive interaction throughout the collection process.

Support and training

Our support and training services are available to reinforce the skills of your collection teams.
Customized programs guarantee mastery of tools and best practices.