Have you been approached by KREANCIA-SSPCollect?
Here are a few explanations
We have contacted you in order to settle an outstanding debt reported to us by our customer. Our mandate is to help you settle your debt as simply and quickly as possible.
To do this, use your file number in the top left-hand corner of our dunning letter to connect to your debtor area and make the payment.
Here are the most frequent situations in which we intervene on behalf of principals who wish to obtain payment.
Unpaid invoice, transaction rejected
An unpaid invoice, a rejected transaction on a means of payment or a debt (loan in default of repayment, overdrawn bank account, etc.) for which we take recovery action.
Request for regularisation
Our previous requests to you for regularisation have gone unanswered.
Updating your file
We need information to update your file.
Discuss your situation
We would like to take stock of your financial situation so that we can find the best solution for you.
Litigation procedure
At the customer’s request, we can also initiate litigation with our network of lawyers or bailiffs.
Would you like to regularize your debt?
Have you already paid your outstanding balance?
Has this letter been sent to you by mistake?
Do you have any questions?
How do you settle your outstanding debt?
If you have received a letter or a call from us inviting you to regularise your debt with our principal, you will find the contact details you need to make the payment.
By regularising your payment incident now, you can avoid collection measures or legal action being taken against you.
If you are unable to pay the amount due immediately, contact us by e-mail (gestionct@kreancia.com) or by telephone (03 75 92 72 12) to find a solution (setting up a payment schedule, for example).
You can also use our ‘Contact us’ section.
Here are the payment methods available to you:
Secure online payment by credit card
You can make your payment via our secure payment area.
Log in to access payment 7 days a week, 24 hours a day. Please be aware of your credit card limit.
If it is exceeded, please contact us on 04 81 68 03 99 to find a solution with our advisers.
Transfer to our bank account
Your creditor has given us a mandate to recover the amount you owe.
Click on payment by bank transfer and you will be given our bank details so that you can make a transfer.
If you have any questions, our agents are at your disposal on 04 81 68 03 99 or by e-mail at gestionct@kreancia.com.
Payment by direct debit in one or more instalments
We can set up a SEPA direct debit to settle your account all at once or in the form of a payment schedule. To do this, go to our direct debit area.
If you have any problems or need any support, our agents are at your disposal on 04 81 68 03 99 or can be contacted by e-mail at gestionct@kreancia.com. We’ll be happy to help you with any queries you may have.
Are you disputing this claim, or have you already paid your outstanding balance?
You can notify KREANCIA-SSPCollect of your disagreement by e-mail to client@kreancia.com, adding any supporting documents. Don’t forget to mention the file number in your e-mail, as well as “ Proof of dispute ” in the subject line.
Contact us!
Information relating to the RGPD
Recording of telephone calls
If you call KREANCIA-SSPCollect, the conversation may be recorded for training purposes and to improve the quality of our advisers.
This is done on the basis of the legitimate interest of continuing to improve our services and contributing to exchanges that are both constructive and peaceful.
How long are recorded conversations kept?
By default, recorded telephone calls are deleted after thirty (30) days. If you leave a message on our voicemail, your voice message will be kept for sixty (60) days. Voicemails are checked by our teams within 24 working days.
If you call KREANCIA-SSPCollect, the conversation may be recorded for training purposes and to improve the quality of our advisers.
This is done on the basis of the legitimate interest of continuing to improve our services and contributing to exchanges that are both constructive and peaceful.