KREANCIA is recruiting!

Job description:

As a Key Account Operational Manager, reporting to the General Manager, you will play a key role in managing and building customer loyalty, while guaranteeing the proper execution of services. You will be the main point of contact for our major French and international accounts, coordinating exchanges with in-house teams to meet their expectations effectively.

Main tasks :

• Develop a relationship of trust with customers, users and partners to ensure their loyalty and satisfaction.
• Manage current contracts (scope, services, solutions) in collaboration with Operations (out-of-court and legal collections), and ensure regular customer follow-up via steering committees (COPIL).
• To listen to customers’ needs and propose solutions that meet their expectations, while guaranteeing the quality of our services.
• Identify and pass on cross-sell and up-sell opportunities to the GM to contribute to sales development.
• Communicate company news, including changes in offerings and events (animations, events, certifications, etc.).
• Create, analyze and explain performance reports (dashboards). Alert operations to performance deviations.
• Respond to all customer issues: invoices, progress on certain projects, etc.
• Collaborate with technical teams (IT support, Back Office, Collections, Offshore Operations) to facilitate resolution of customer issues and guarantee optimal follow-up.

Profile required BAC +4/5 – Minimum 7 years’ experience, ideally in a collection or credit management company:

• Technical background enabling us to understand our customers’ business challenges and propose solutions tailored to their needs.
• Knowledge of our collection solutions and service offerings
• Customer relations skills, listening skills and ability to anticipate needs.
• Sales drive: ability to identify upsell and cross-sell opportunities and contribute to sales growth.
• Ability to work in a team and coordinate several stakeholders (customers, internal teams).
• Proactivity and autonomy in managing customer projects.
• Good oral and written communication skills.

Expected skills

• Languages

English level B1 – B2.

• Software

Pack Office MyGirc / Erival BI/reporting tool CRM/Monday

Know-how

• Autonomy
• Listening skills
• Mobile (1 to 2 trips / month)

Your responsibilities: Working with the business development manager :

• Create, manage and prospect new BtoB customers (SMEs).
• Customer follow-up for breeding purposes, in France and abroad, loyalty and satisfaction control.
• Participate in telephone follow-up campaigns (emailing, LinkedIn, social networks) with new BtoB targets.
• Implement the defined strategy on the identified targets.
• Be creative, organized and proactive.

MAIN MISSION

• Monitor contracts signed by the sales department, directly in ERP
• Establish the first relationship with the customer.
• Manage customer complaints in liaison with the Dir Co in order to improve service quality and solutions.
• Ensure service quality and monitor implementation and performance.
• Develop additional commercial offers.
  (Xsales, Upsales)
• Gather customer requirements.
• Focus on customer satisfaction to ensure customer loyalty.
• Manage customer reminders in the event of non-payment

Job description:

As a Key Account Operational Manager, reporting to the General Manager, you will play a key role in managing and building customer loyalty, while guaranteeing the proper execution of services. You will be the main point of contact for our major French and international accounts, coordinating exchanges with in-house teams to meet their expectations effectively.

Main tasks :

• Develop a relationship of trust with customers, users and partners to ensure their loyalty and satisfaction.
• Manage current contracts (scope, services, solutions) in collaboration with Operations (out-of-court and legal collections), and ensure regular customer follow-up via steering committees (COPIL).
• To listen to customers’ needs and propose solutions that meet their expectations, while guaranteeing the quality of our services.
• Identify and pass on cross-sell and up-sell opportunities to the GM to contribute to sales development.
• Communicate company news, including changes in offerings and events (animations, events, certifications, etc.).
• Create, analyze and explain performance reports (dashboards). Alert operations to performance deviations.
• Respond to all customer issues: invoices, progress on certain projects, etc.
• Collaborate with technical teams (IT support, Back Office, Collections, Offshore Operations) to facilitate resolution of customer issues and guarantee optimal follow-up.

Profile required BAC +4/5 – Minimum 7 years’ experience, ideally in a collection or credit management company:

• Technical background enabling us to understand our customers’ business challenges and propose solutions tailored to their needs.
• Knowledge of our collection solutions and service offerings
• Customer relations skills, listening skills and ability to anticipate needs.
• Sales drive: ability to identify upsell and cross-sell opportunities and contribute to sales growth.
• Ability to work in a team and coordinate several stakeholders (customers, internal teams).
• Proactivity and autonomy in managing customer projects.
• Good oral and written communication skills.

Expected skills

• Languages

English level B1 – B2.

• Software

Pack Office MyGirc / Erival BI/reporting tool CRM/Monday

Know-how

• Autonomy
• Listening skills
• Mobile (1 to 2 trips / month)

SSPCollect is Score & Secure Payment’s collection company, which optimizes its customers’ payment strategies thanks to its secure, quick-to-integrate services.
SSP offers tailor-made digital solutions to meet consumers’ evolving in-store and online payment needs.
As a company on a human scale, we are looking for employees who can fit in with the company’s dynamics.
To support its strong growth, SSPCollect is recruiting: A Collections Lawyer M/F Missions : The Collection Lawyer will be involved in various phases of the collection procedure:

• Amicable phase
  • Management of files over a certain amount to be defined (large receivables): Calls to debtors, email exchanges, reminders, scheduling etc…
  • Recovery of disputed receivables, regardless of amount
  • Analysis of the file, exchange with the customer, transaction with the debtor etc….

• Judicial phase
  • Analysis of the case, preparation of the legal file: request for documents from the customer
  • Transmission of files to bailiffs and lawyers.
  • Judicial follow-up/updating clients on proceedings: He is in direct contact with the lawyer: conclusions, observations on conclusions and the bailiff: request for additional seizures, request to return the file, request for updates etc…

• Collective proceedings
  • Opening detection
  • Customer information: request for authorization to declare + invoices
  • Declaration of claim
  • Follow-up / reminder to the judicial representative

  In addition to these tasks, he/she will be required to respond to customers’ requests on a daily basis: requests for file updates, etc. As some of our customers are foreign, fluency in English is essential. Qualifications required:

• Bac + 4/5 (Master’s degree, ideally in law)
• Experience: Minimum 3 years
• English: very good / fluent

Location: StrasbourgStatus: Executive Job type: Permanent Salary: According to profile

SSPCollect is Score & Secure Payment’s collection company, which optimizes its customers’ payment strategies thanks to its secure, quick-to-integrate services.
SSP offers tailor-made digital solutions to meet consumers’ evolving in-store and online payment journeys.
Formerly under the Chèque Service brand, our company is a major player in secure check payments.
14,000 customers, mainly in the French retail sector, entrust us with over 4 billion euros of payments to be secured every year.
As a company on a human scale, we are looking for employees who can fit into the company’s dynamic environment.   To support its strong growth, SSPCollect is recruiting :

• FRONT-OFFICE MANAGER M/F

Missions

• Incoming and outgoing telephone calls to debtors ;
• Reminders (telephone/mail/email) ;
• Drafting reminder letters
• Processing files on our computer system
• Amicable negotiations ;
• Contribute to the implementation of transactional solutions (schedule);

Qualifications :

• Oral fluency,
• Ability to listen and negotiate
• Perfect command of office automation tools (Word, Excel).
• At ease with numbers and people.
• Diplomacy and empathy, without lacking firmness.
• Ability to negotiate and persuade in written, telephone and face-to-face exchanges.

• Persevering
• Professional rigor ;
• Organizational skills essential given the volume of files handled.

Profile:

• With a minimum of 2 years’ higher education, you have at least a first professional experience as a Collection Agent or equivalent.
• Your ability to organize, your rigor, your good interpersonal skills and your ability to make suggestions will enable you to flourish in a fast-growing environment and organization.

Status : ETAM Job type : Full time, CDI Availability : Immediate Remuneration : Fixed : 22 000,00 € per year + variable on objectives Contact : recrutement-rh@sspayment.com

SSPCollect is Score & Secure Payment’s collection company, which optimizes its customers’ payment strategies thanks to its secure, quick-to-integrate services.
SSP offers tailor-made digital solutions to meet consumers’ evolving in-store and online payment journeys.
Formerly under the Chèque Service brand, our company is a major player in secure check payments.
14,000 customers, mainly in the French retail sector, entrust us with over 4 billion euros of payments to be secured every year.
As a company on a human scale, we are looking for employees who can fit into the company’s dynamic environment.   To support its strong growth, SSPCollect is recruiting :

• A SALES AND COLLECTIONS ADMINISTRATOR M/F

Missions1)Sales part

• Creation and configuration of customer file / customer startup,
• Customer follow-up: Respond to customer requests for updates,
• Litigation management,

2) Judicial part

• Setting up a file to start legal proceedings: requesting documents from the customer, checking documents,
• Filing of injunction to pay / transmission of court summons file,
• Follow-up of legal proceedings with lawyers and bailiffs,

3) Sekundi network part

• Exchanges with sekundi partners,
• Follow-up with partners, respond to their requests for updates, dispute explanations (all in English),
• Import/export new network folders,

4) Invoicing section – Monthly invoicing of customers – Disbursement of funds – Upstream preparation of account statements / bank files – Accounting  Requirements:

• Oral fluency,
• Autonomous and organized
• Adaptability, responsiveness,
• Versatility, dynamism, legal analysis

Profile:

• BAC + 3/4
• 3 years’ experience in a collections department or, ideally, an SR
• English essentialsales-and-judicial-recovery-administrator-hf

Status : ETAM Job type : CDI Salary : According to profile

SSPCollect is Score & Secure Payment’s collection company, which optimizes its customers’ payment strategies thanks to its secure, quick-to-integrate services.
SSP offers tailor-made digital solutions to meet consumers’ evolving in-store and online payment journeys.
Formerly under the Chèque Service brand, our company is a major player in secure check payments.
14,000 customers, mainly in the French retail sector, entrust us with over 4 billion euros of payments to be secured every year.
As a company on a human scale, we are looking for employees who can fit into the company’s dynamic environment.   To support its strong growth, SSPCollect is recruiting :

• BACK-OFFICE MANAGER M/F

Missions Within the Back Office collections department, you will be responsible for :

• Secure cheque payments issued to Chèque Service and Chequeasy customers
• Use the tools at your disposal (scoring, scanning software, business software, fnci file, etc.).
• Analyze each case to avoid non-payment by our customers.
• Oversee the nightly processing of our collection software: correspondence, settlement, file integration, etc.
• Incoming and outgoing mail management

Qualifications:

• Oral fluency,
• Ability to listen and negotiate
• Perfect command of office tools (Word, Excel).
• At ease with numbers and people.
• Production sense and professional rigor
• Persevering
• Organizational skills essential given the volume of files handled.

Profile:

• With a minimum of 2 years’ higher education, you have at least a first

Professional experience as a Back Office Manager or equivalent.

• Your ability to organize, your attention to detail, your good interpersonal skills and your

proposition  Status : ETAM Job type : CDI Salary : according to experience